MIKA - the first digital assistant for telecommunications operators

MIKA introduced by Nokia 'Multi-purpose Intuitive Knowledge Assistant’ is to aid engineers' efficiency by providing voice-activated access to information. It is powered by Nokia AVA platform.

Nokia also introduces Predictive Repair, a Nokia AVA-powered service that forecasts potential hardware failures up to 14 days in advance.

Nokia fashioned out a customized 'digital assistant' in order to improve telecom operators' efficiency by providing engineers faster access to critical information.

MIKA will provide voice-dictated automated assistance to reduce time spent searching information resources, helping operators to focus on key business tasks without being distracted by the complexities of multi-technology network environments.

It is the first digital assistant 'trained' precisely for the telecom industry, designed to provide robotic assistance that saves time and frees highly skilled workers to focus on serious tasks. Nokia examination of operation of a Network Operations Center projected a report that the application of 

MIKA could improve the productive time by an hour every day to engineers by providing them with access to information and recommendations through the interactive user interface.

MIKA uses amplified intelligence with automated learning to provide access to an extensive range of tools, documents and data sources. These comprises of the Nokia AVA knowledge library, a repository of best practice gathered from Nokia projects around the world.

Using the knowledge library MIKA can provide recommendations based on similar issues seen in other networks. MIKA is available via a web interface and mobile agent so that engineers can tap into its knowledge base, wherever they are.

Igor Leprince, head of Global Services at Nokia, said: "Finding the right information is a daily challenge for telco engineers tasked with boosting network quality. MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world."

Nokia announces ‘Predictive Repair’

Aside the launching of MIKA, Nokia has also announced Predictive Repair, a service that will aid operators to reduce costs and improve network quality by moving away from break-fix approaches to hardware maintenance. This care service can predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 percent accuracy. These services will improve efficiency by avoiding unnecessary site visits, wasted operations efforts, excessive inventory, and false 'No Fault Found' returns.

Nokia Predictive Repair will be the first service of its type in the telecommunications industry.

The service is available to operators that use Nokia 3G and 4G equipment.

The Nokia MIKA Digital Assistant as a Service is now available for customer trials, and will be demonstrated at the Nokia booth at Mobile World Congress 2017 in Barcelona (Hall 3, Stand 3A10) between February 27 and March 2. Nokia Predictive Repair will be available for customer trials in March 2017.